Why Choose TNS

Our expertise is consolidated in one location rather than spread out in multiple sites around the world. We operate from the customer service capital of the world - Saint John, New Brunswick. With all levels of management and staff in one centralized location, we are able to concentrate our combined expertise and dedication to the success of your business.

The award-winning service provided by TNS ensures that all callers receive the respect they deserve. Our well trained staff uses leading-edge technology to provide your callers with the seamless, high quality service they deserve. We take care of your callers just as you would - your reputation is secure in our hands.

We have a record of consistently and continually exceeding client established service levels and KPI's.

For the last five years, we have been awarded the coveted Canadian Call Management Association (CAM-X) Award of Excellence from among service providers across North America. When you use TNS, you can be confident in the knowledge that every time your customers call, they will receive the same level of service you have always provided.

At TNS Group, our work environment is very different from many other communications centers. We strive to be fair and consistent and to promote an environment of trust and loyalty. We are dedicated to keeping our staff motivated and happy as we understand they will, in turn, provide a professional, superior service to our clients.

We have been recognized as successful in our people-first culture philosophy. In 2009, we ranked at 6th place in the "Best Places to Work in Atlantic Canada".